When customers are not buying, it’s very easy to take it personally, think the whole world’s against you and get very demotivated with the whole thing. And then of course, that makes the

Submitted by Helen Dowling on 11-11-2009

My daughter Charlotte had an appraisal recently; she manages a small team of sales people for a well known car dealership. We all inherit traits of our parents, no matter how much we wish that, that w

Submitted by Tracey Jefferies on 26-02-2009

I recently entered our company for a national competition; it mattered more than most, as the decision was made purely on feedback from our clients. We were short-listed and attended an award ceremony

Submitted by Tracey Jefferies on 28-04-2008

I must be one of a few people who genuinely looks forward to Christmas, who doesn’t mind the shops stocking mince pies in October and who relishes every magazine article introducing me to innov

Submitted by Tracey Jefferies on 02-12-2007